GENERAL INFO
At Whimsically, we are dedicated to providing exceptional customer care and service. We believe in going the extra mile to ensure that you have a wonderful experience with us. Our team is here to assist you with any queries, and we are committed to addressing your concerns promptly and effectively.
When it comes to privacy and safety, we take the protection of your personal information seriously. We use secure measures to store and safeguard your data, and we are transparent about how we collect and use your information. Your trust is paramount to us, and we want you to feel confident and reassured when shopping with us.
PAYMENT METHODS
Making a purchase at Whimsically is convenient and secure. We offer various payment methods to cater to your preferences, including credit/debit cards, apple pay and google pay. Our aim is to provide you with flexibility and peace of mind when completing your transactions. We want your experience with us to be seamless and enjoyable, and our range of payment options reflects that commitment.
PAYMENT METHODS
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Credit / Debit Cards
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Apple Pay
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Google Pay
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How fast do you ship & deliver?All orders are processed within 1 business day after the order is placed. Orders placed on weekends or holidays will be processed on the next business day. Once processed, orders are shipped and typically delivered within 4-8 business days. Delivery times may vary based on the shipping destination and any unforeseen delays with the carrier. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.
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Where do you ship from?Everything is manufactured and shipped from the United States.
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Do you offer refunds?Since each product is custom-made to order, we do not accept returns or exchanges. However, if your item arrives damaged or contains a manufacturing defect (which is rare), we are happy to provide a free reprint. Please contact us within 20 days of product delivery to request a replacement and provide a photo/video of the affected item. For any further inquiries, feel free to contact us at [info@whimsically.ca]. Thank you for choosing Whimsically!